Tickets FAQ

Q:If I buy tickets online, can I pick them up the same day?

If you purchase a ticket from a park that is listed as eTickets, you will be able to print your tickets on the same day of purchase.  Parks listed as eTickets cannot be purchased in the Member Benefits office.  eTickets are purchase and print-on-your-own.

There are a few parks that do not offer the eTicketing.  Therefore, tickets for those parks must be pre-purchased from the Member Benefits Division.  You will have the option of picking up the non-eTickets from the Member Benefits Division in Sacramento, CA or have them mailed to you (shipping and handling charges may apply).

Q:If I order tickets now, can I get them before the weekend?

If you purchase a ticket from a park that is listed as eTickets, you will be able to print your tickets on the same day of purchase. Parks listed as eTickets cannot be purchased in the Member Benefits office. eTickets are purchase and print-on-your-own.

There are a few parks that do not offer the eTicketing. Therefore, tickets for those parks must be pre-purchased from the Member Benefits Division. You will have the option of picking up the non-eTickets from the Member Benefits Division in Sacramento, CA or have them mailed to you (shipping and handling charges may apply).

The Member Benefits Division is open Monday – Friday (excluding holidays), 8AM – 4PM for ticket sales.

Q:Can someone else pick up the tickets that I purchase?

It is best to call the Member Benefits Division to place your order and notify the representative that you will designate someone else other than yourself for pick-up. That person must show picture ID and sign for receipt of the order.

Q:Can I purchase tickets using a someone else's credit card (ie. friend/relative)?

No – Discounted tickets/certificates are only available to members of CSEA's Affiliates and Partners.

Q:I accidentally ordered the wrong tickets. Can I switch my order?

No – All sales are final. There are no refunds or exchanges.

Q:I ordered tickets but they have not arrived. Can you help?

Please call the CSEA Member Benefits Division at 916.326.4283 or 1-800-952-5283.

Q:Can I purchase tickets at the gate and still get the Member Benefits discount?

No – Discounted tickets must be purchased in advance. Hard tickets will be mailed to you and eTickets must be printed out prior to park entry.

Q:Must I be present when tickets are used?

No.

Q:Can I buy tickets and give them away as gifts?

Yes – Discounted tickets/certificates must be purchased by the member and can be given to anyone as a gift. Payment online must be made by the member’s credit card.


Send an Email

Main line (916) 444-8134
Membership (916) 326-4300
Benefits (800) 952-5283